We want you to be completely satisfied with your purchase from William Polo.
If for any reason you are not happy with your order, we gladly accept returns and exchanges under the following conditions.
Eligibility for Returns
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You can return new, unused, or slightly used items within 7 days of receiving your order.
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Returns are accepted for any VALID reason — including if the product doesn’t meet your expectations, you ordered the wrong size or color.
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Items that are defective or damaged upon arrival are also eligible for return or exchange.
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Products must be returned in their original packaging, with all accessories and tags included.
You can return new, unused, or slightly used items within 7 days of receiving your order.
Returns are accepted for any VALID reason — including if the product doesn’t meet your expectations, you ordered the wrong size or color.
Items that are defective or damaged upon arrival are also eligible for return or exchange.
Products must be returned in their original packaging, with all accessories and tags included.
Return Process
To initiate a return, please contact our customer service team at 📧 [email protected]
Include your order number, reason for return, and product details.
Once your request is approved, you’ll receive return instructions and the return address.
Refunds
After we receive and inspect your returned item, your refund will be processed within 7 business days.
Refunds will be issued to your original payment method.
Please note that shipping fees (if applicable) are non-refundable.
Exchanges
If you’d like to exchange an item for a different color, size, or model, please mention this when contacting our support team.
We’ll do our best to ensure a smooth and quick replacement process.
Exceptions
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Items returned after the 7-day period may not be accepted.
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Products showing signs of heavy use, damage, or alteration may be refused for return.
Items returned after the 7-day period may not be accepted.
Products showing signs of heavy use, damage, or alteration may be refused for return.
Contact Us
If you have any questions about our return or refund policy, please reach out to us at
📧[email protected]
We’re always happy to help.